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FAQ
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What can I expect from your escape rooms?
We describe our escape rooms in more detail in the article Want to know more?
What do I need to play?
A charged smartphone (Android or iOS) with a standard web browser and an internet connection (mobile data). Approximately 20-50 MB of mobile data should suffice.
For more complex tasks, it's useful to have a pen and paper handy. If anything additional is needed, you will always find this information in the description of the individual games.
You can find out how to start playing in this post.
How do I order a game?
Choose a game in the Escape Games section, add it to your cart and order. You can pay for the selected game by card or another payment method, and then you will receive an email with instructions on how to start the game.
If paying by invoice (bank transfer), please contact us.
How to redeem a gift voucher?
The gift voucher purchased in our e-shop can be redeemed on the Start Game page.
Step 1: Click on the "ENTER CODE AND PROCEED TO INSTRUCTIONS" button
Step 2: Enter the 8-digit code, e.g.:
8DIGITCODE
and you will be automatically redirected to the game instructions.
Step 3) Teammates can join using the QR code or the same 8-digit code.
Step 4: Start the game by clicking the "START GAME" button
The procedure is described in more detail on the Start Game page.
How to apply a voucher or discount code?
Discount codes/vouchers are applied during checkout:
Step 1: Add the game to your cart
Step 2: Proceed to checkout
Step 3: In the "Discount Code" field, enter and apply the voucher or discount code, e.g.:
"AB-DISCOUNT"
"PARTNER-12DIGITCODE"
Step 4: Fill in your details and complete the order
Step 5: You will receive a confirmation email and an email with instructions on how to start the game
Step 6: Start the game anytime within 12 months. The game can only be completed once.
More detailed instructions on how to start the game can be found on the Start the game page.
How to start playing?
If you have already chosen, ordered, and paid for one of our games, you have received an INFORMATIONAL EMAIL with a link to the game instructions.
How to start the game:
Step 1) Click on the BUTTON / LINK to the website with instructions for the specific game in the email you received
Step 2) Add teammates with their own mobile device using a QR code
Step 3) Start the escape game by clicking the "START GAME" button
A more detailed description of how to start the game can be found in the article How to start playing.
When can I start playing the game?
You can start the game practically immediately after ordering, i.e., as soon as you receive an email with the game launch link.
If you didn't find the email, try checking: Bulk mail, Promotions, or Spam.
Before starting the game, please consider the weather forecast and the estimated game duration in your plan. This way, nothing unpleasant will surprise you, and you won't have to interrupt the game due to rain or catching the last subway ;-).
Is it necessary to download the app?
No, our application works online in a web interface. Therefore, there is no need to download any application, and a standard web browser on your mobile will suffice for playing. We will therefore not ask you for any permissions to access your device, as is common with other applications. Since this is an online application, you need to have mobile data enabled.
How to add teammates to the game?
After paying for your order, you will automatically receive an email with a URL link to the page with instructions for your ordered game. On this page, the following is available for your teammates to join the game:
A) QR CODE (the simplest way for a teammate to join)
You can also use:
B) URL LINK
You can share the game link (web browser page) directly from your mobile web browser (via third-party applications) or you can forward it to your teammates by email.
C) UNIQUE CODE (via the link on our website),
A UNIQUE 8-DIGIT CODE can also be used to connect teammates to the game.
We sent you this code by email along with the instructions after you paid for the game, or you have it listed on the gift voucher.
The UNIQUE 8-DIGIT CODE is entered via our website here.
Can I play the game alone?
Yes, of course. Having to rely solely on your wits and not having a "friend on the phone" (apart from the hint system) also has its advantages.
Can I add teammates after the game has started?
Yes. Teammates can be added at any time during the game.
How to add teammates to the game is explained above or in more detail in this post.
How to play on multiple teams?
For each team, a separate game needs to be ordered, meaning number of teams = number of ordered games.
We describe how to play the game with multiple teams in more detail in this post.
How much time do I have to play?
Our games are not time-limited. It is therefore entirely up to you whether you run between tasks or choose a more leisurely pace. However, time significantly determines your final result against other teams.
Some tasks may have a fixed time limit for their completion. If you do not meet it, you will usually face a point penalty or the story will deviate from the storyline offered when the task is completed within the time limit.
When planning your time, please consider the estimated game length. This will help you avoid, for example, the expected arrival of adverse weather or missing the last metro :)
I want to give an escape room as a gift
If you would like to give our escape room as a gift, simply choose one of our gift vouchers.
After ordering, we will send you a UNIQUE 8-DIGIT CODE to redeem the voucher for our game.
If you order an electronic voucher, write this code on your printed gift voucher.
The game unexpectedly quit! What should I do?
Don't worry, nothing's wrong.
Usually, all you need to do is refresh your web browser. This applies when you've just lost your mobile connection.
If your phone ran out of battery, you can restart the game in the same way you started it the first time once all issues are resolved.
Our app will even remember where you left off.
Can I play the game multiple times?
No. Once you start the game, there is no going back. From this moment, your time and points begin to count.
You can pause the game at any time and then resume it at any time within 12 months of ordering, but you cannot play again from the beginning.
How do I quit the game?
You can easily interrupt the game by simply stopping playing. There is no need to close your browser. This fact does not matter. However, it is important to remember that the time will count against you for the duration of your game interruption. The application cannot distinguish between when you are just thinking and when you are interrupting the game.
If you wish to continue a suspended game, simply log back into the game in the standard way, as you did when you first started it. The game will load from where you last left off.
How are games evaluated?
For each task in the game, you collect points based on how many hints you take, how many mistakes you make, and finally, the time it takes to complete each task. More detailed information on how we evaluate results can be found here.
Didn't find what you were looking for?
Contact us:
- via chat in the bottom right corner (fastest response)
- by email
- or via the form below
Contact Form:
By clicking "Submit", you agree that we may contact you based on the personal data provided to advise you regarding your query. More information about data protection and your rights, including the right to withdraw consent and the right to access your data, can be found here.